Frequently Asked Questions of our IM Cube ice makers
Why is regular cleaning important?
Regular cleaning helps maintain ice quality, improves machine performance, reduces the risk of bacterial growth, and extends the lifespan of your ice machine.
How often should I clean my Hoshizaki ice machine?
We recommend basic cleaning on a regular basis, with the exterior wiped down at least weekly and the storage bin cleaned and sanitized weekly. The ice scoop should be cleaned and sanitized daily.
How often should my ice machine be professionally serviced?
Hoshizaki recommends having the water system professionally cleaned and sanitized at least twice per year. The condenser should also be inspected and cleaned at least once annually by a trained service technician.
Can I clean my ice machine with a pressure washer or water jet?
No. Hoshizaki ice machines should never be cleaned using a water jet or pressure washer, as this may damage components and create safety risks.
Should I remove ice before cleaning the storage bin?
Yes. Always remove all ice from the storage bin before performing any cleaning or sanitizing procedure.
Why is my ice machine producing cloudy or poor-quality ice?
Poor ice quality can be caused by scale build-up, dirty water systems, inadequate cleaning, or water supply issues. Regular maintenance and professional servicing can help resolve these problems.
What should I do if my ice machine is not producing ice?
Check that the machine is powered on, the water supply is connected, and the storage bin is not full. If the problem persists, contact an authorized Hoshizaki service technician.
How can I improve the lifespan of my ice machine?
Regular cleaning, scheduled preventative maintenance, condenser cleaning, and prompt repairs will help maximize the life and performance of your Hoshizaki ice machine.
Can I perform all maintenance myself?
Routine cleaning can be carried out by trained staff. However, water system sanitization, descaling, and preventative maintenance should be completed by qualified service professionals.
When should I contact a service technician?
Yes. Always remove all ice from the storage bin before performing any cleaning or sanitizing procedure.
Contact a qualified technician if you notice:
-Reduced ice production
-Unusual noises
-Water leaks
-Poor ice quality
-Error codes or warning indicators
-Excessive ice melt in the storage bin