1. Replace Filter
Replace your existing water filter cartridge with a new one.
2. Flush Filter
It is important to let the water run for 5 minutes to activate the filter.
3. Clean bin and accessories
Our recommendation: Mix 5 liters of water with 18 ml of 5.25% sodium hypochlorite solution in a
suitable container. Alternatively, you can use the recommended Hoshizaki sanitizer as directed on the packaging.
4. Clean air filter
Using a damp cloth, clean air filter thoroughly.
5. Connect Ice Maker
Push the start button and stand close enough to be able to hear any unusual sounds, as the machine is starting.
6. Listen Up!
Stand close to the machine to identify any possible unusual sounds, as the machine is restarting.
7. Discard first-day batch
To make sure to use only absolutely clean ice, let the machine run for 24 hours and discard the entire produced ice batch.
Things to look out for:
- Unusual sounds: If you notice any unusual sounds, it could be a sign of a machine defect. Please turn off the ice maker and contact your local dealer immediately.
- Unusual smell: the odor of food-safe ice is absolutely neutral. However, if you notice a smell in/around the machine or the ice itself, do not – under no circumstances – use the produced ice for consumption. Please turn off the ice maker and contact your local dealer immediately. as unusual odors can come from leakage and/or bacterial contamination.
Please also let us know if you are facing any other challenges regarding your business with Hoshizaki and/or Gram products in this difficult time. Especially if there is anything we can do, to provide further assistance to you and your business, we encourage you to reach out to your Hoshizaki Sales rep to find a solution together.
Precautionary Measures implemented in all Hoshizaki Locations in Europe, as of March 16th, 2020
As an organization with several locations throughout Europe and the world, we are closely monitoring the latest status updates by European governments as well as the reports of The World Health Organization (WHO) with regards to COVID-19. We are taking numerous precautionary measures to protect the health and safety of our team members, our customers, our suppliers, and the environments in which we operate throughout Europe.